1. Order Cancellation
1.1 Before Dispatch
- Timeframe: Orders can be cancelled within 24 hours of placement
- Process: Contact customer service or use online cancellation
- Refund: Full refund processed within 3-5 business days
- Exceptions: Custom/personalized items cannot be cancelled
1.2 After Dispatch
- Orders cannot be cancelled once dispatched
- Return process must be initiated upon delivery
- Refusal to accept delivery treated as return request
2. Returns
2.1 Return Eligibility
- Timeframe: 7 days from delivery date
- Condition: Items must be unused, unwashed, and in original packaging
- Tags: All original tags and labels must be intact
- Exceptions: Undergarments, swimwear, and personalized items are non-returnable
2.2 Return Process
- Initiate Return: Contact customer service or use online return portal
- Return Authorization: Receive return authorization number
- Package Items: Securely package items with all accessories
- Shipping: Use provided return shipping label or arrange pickup
- Inspection: Items inspected upon receipt at our facility
2.3 Return Shipping
- Defective Items: Free return shipping
- Customer Convenience: Return shipping charges apply
- Pickup Service: Available in select cities for nominal charges
3. Exchanges
3.1 Exchange Eligibility
- Size Exchange: Available for different sizes of the same product
- Color Exchange: Subject to availability
- Timeframe: 7 days from delivery date
- Condition: Same as return eligibility criteria
3.2 Exchange Process
- Request Exchange: Contact customer service
- Return Original: Send back original item
- Inspection: Items inspected for eligibility
- Dispatch Replacement: New item shipped after approval
- Price Difference: Additional payment if new item costs more
4. Refunds
4.1 Refund Processing
- Timeframe: 7-10 business days after item receipt and inspection
- Method: Refund to original payment method
- Partial Refunds: May apply for damaged or used items
- Shipping Charges: Non-refundable unless item is defective
4.2 Refund Amounts
- Full Refund: For unused items in original condition
- Partial Refund: For items not meeting return criteria
- No Refund: For non-returnable items or items damaged by customer
5. Quality Issues
5.1 Defective Products
- Timeframe: Report within 48 hours of delivery
- Documentation: Provide photos and description of defect
- Resolution: Free replacement or full refund
- Shipping: Free return and replacement shipping
5.2 Wrong Item Received
- Timeframe: Report within 48 hours of delivery
- Resolution: Immediate replacement or refund
- Shipping: Free return and replacement shipping
6. Special Circumstances
6.1 Damage in Transit
- Notification: Report immediately upon delivery
- Documentation: Photos of packaging and item required
- Resolution: Replacement or refund as appropriate
6.2 Lost Packages
- Timeframe: Report within 7 days of expected delivery
- Investigation: Courier tracking and investigation
- Resolution: Replacement or refund after investigation
7. Non-Returnable Items
The following items cannot be returned or exchanged:
- Undergarments and intimate apparel
- Swimwear and beachwear
- Personalized or customized items
- Items damaged by customer misuse
- Items without original tags or packaging
- Items returned after 7-day period
8. Refund Timeline
- Order Cancellation: 3-5 business days
- Return Refund: 7-10 business days after item receipt
- Exchange Processing: 5-7 business days
- Quality Issues: 3-5 business days after confirmation
9. Customer Support
For returns, exchanges, or refunds:
- Email: support@thelinesofindia.com
- Whatsapp: +91-9321851597
- Business Hours: Monday to Friday, 10:00 AM to 6:30 PM
- Online Portal: Available 24/7 on our website
10. Terms and Conditions
- All returns subject to inspection and approval
- Refunds processed only after item receipt and quality check
- Company reserves the right to refuse returns not meeting criteria
- Fraudulent return attempts may result in account suspension
- This policy is subject to change without prior notice