Refund, Return and Cancellation Policy
1. Order Cancellation
1.1 Before Dispatch
● Timeframe: Orders can be cancelled within 24 hours of placement
● Process: Contact customer service or use online cancellation
● Refund: Full refund processed within 3-5 business days
● Exceptions: Custom/personalized items cannot be cancelled
1.2 After Dispatch
● Orders cannot be cancelled once dispatched
● Return process must be initiated upon delivery
● Refusal to accept delivery treated as return request
2. Returns
2.1 Return Eligibility
● Timeframe: 7 days from delivery date
● Condition: Items must be unused, unwashed, and in original packaging
● Tags: All original tags and labels must be intact
● Exceptions: Undergarments, swimwear, and personalized items are non-returnable
2.2 Return Process
- Initiate Return: Contact customer service or use online return portal
- Return Authorization: Receive return authorization number
- Package Items: Securely package items with all accessories
- Shipping: Use provided return shipping label or arrange pickup
- Inspection: Items inspected upon receipt at our facility
2.3 Return Shipping
● Defective Items: Free return shipping
● Customer Convenience: Return shipping charges apply
● Pickup Service: Available in select cities for nominal charges
3. Exchanges
3.1 Exchange Eligibility
● Size Exchange: Available for different sizes of the same product
● Color Exchange: Subject to availability
● Timeframe: 7 days from delivery date
● Condition: Same as return eligibility criteria
3.2 Exchange Process
- Request Exchange: Contact customer service
- Return Original: Send back original item
- Inspection: Items inspected for eligibility
- Dispatch Replacement: New item shipped after approval
- Price Difference: Additional payment if new item costs more
4. Refunds
4.1 Refund Processing
● Timeframe: 7-10 business days after item receipt and inspection
● Method: Refund to original payment method
● Partial Refunds: May apply for damaged or used items
● Shipping Charges: Non-refundable unless item is defective
4.2 Refund Amounts
● Full Refund: For unused items in original condition
● Partial Refund: For items not meeting return criteria
● No Refund: For non-returnable items or items damaged by customer
5. Quality Issues
5.1 Defective Products
● Timeframe: Report within 48 hours of delivery
● Documentation: Provide photos and description of defect
● Resolution: Free replacement or full refund
● Shipping: Free return and replacement shipping
5.2 Wrong Item Received
● Timeframe: Report within 48 hours of delivery
● Resolution: Immediate replacement or refund
● Shipping: Free return and replacement shipping
6. Special Circumstances
6.1 Damage in Transit
● Notification: Report immediately upon delivery
● Documentation: Photos of packaging and item required
● Resolution: Replacement or refund as appropriate
6.2 Lost Packages
● Timeframe: Report within 7 days of expected delivery
● Investigation: Courier tracking and investigation
● Resolution: Replacement or refund after investigation
7. Non-Returnable Items
The following items cannot be returned or exchanged:
● Undergarments and intimate apparel
● Swimwear and beachwear
● Personalized or customized items
● Items damaged by customer misuse
● Items without original tags or packaging
● Items returned after 7-day period
8. Refund Timeline
● Order Cancellation: 3-5 business days
● Return Refund: 7-10 business days after item receipt
● Exchange Processing: 5-7 business days
● Quality Issues: 3-5 business days after confirmation
9. Customer Support
For returns, exchanges, or refunds:
● Email: support@thelinesofindia.com
● Whatsapp: +91-9321851597
● Business Hours: Monday to Friday, 10:00 AM to 6:30 PM
● Online Portal: Available 24/7 on our website
10. Terms and Conditions
● All returns subject to inspection and approval
● Refunds processed only after item receipt and quality check
● Company reserves the right to refuse returns not meeting criteria
● Fraudulent return attempts may result in account suspension
● This policy is subject to change without prior notice