Refund, Return and Cancellation Policy

At LINES (operated by WE LINES FABRICS PVT LTD), we want you to be happy with your purchase. If you need to cancel an order, return a product, or request an exchange or refund, please review the terms below.

Order Cancellation

  • Orders may be cancelled within 24 hours of placing the order, provided they have not been dispatched.

  • To request a cancellation, please contact our customer support team at support@thelinesofindia.com or through the available cancellation option on our website.

  • Approved cancellations will be refunded in full within 3–5 business days.

  • Customised, personalised, or made-to-order products cannot be cancelled once the order has been confirmed.

  • Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery, subject to the eligibility criteria below. Refusing to accept a delivery does not automatically constitute a return request.

Returns

  • Eligible products may be returned within 7 days of delivery.

  • To qualify for a return, the product must be unused, unwashed, undamaged, and in its original condition and packaging. All original tags, labels, and accessories must remain intact.

  • The following products are not eligible for return:

    • Undergarments and intimate apparel.

    • Swimwear and beachwear.

    • Personalised, customised, or made-to-order products.

    • Products damaged due to misuse, improper handling, or wear and tear.

    • Products returned without their original tags or packaging.

    • Products returned after the 7-day return period.

Return Process

Please contact our customer support team to initiate a return. Once your request is approved, you will receive instructions for returning the product. All returned products are subject to inspection upon receipt. A refund or exchange will be processed only after the product has been reviewed and confirmed to meet the return conditions.

Return Shipping

  • Return shipping for defective, damaged, or incorrectly delivered products will be arranged by WE LINES FABRICS PVT LTD at no additional cost to the customer.

  • For returns made due to reasons such as size preference or change of mind, applicable return shipping charges may be deducted from the refund or paid by the customer.

  • Pickup services may be available in select locations.

Exchanges

  • Size exchanges may be requested within 7 days of delivery for the same product, subject to availability.

  • Colour exchanges may also be considered, subject to product availability.

  • The product must be unused, unwashed, undamaged, and returned with all original tags, labels, packaging, and accessories intact.

  • To request an exchange, please contact our customer support team. The original product must be returned and approved after inspection before the replacement is dispatched.

  • If the replacement product has a higher price, the applicable difference must be paid by the customer.

Refunds

  • Approved refunds are generally processed within 7–10 business days after the returned product has been received and inspected.

  • Refunds will be issued to the original payment method wherever possible.

  • Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrectly delivered product.

  • A partial refund may be issued if a returned product does not fully meet the return conditions but is accepted at the discretion of WE LINES FABRICS PVT LTD.

  • No refund will be provided for non-returnable products or products damaged due to customer misuse or negligence.

Defective or Incorrect Products

  • If you receive a defective product or an item different from what you ordered, please notify us within 48 hours of delivery.

  • Please provide photographs of the product and a brief description of the issue to help us assess your request.

  • Once the issue is verified, WE LINES FABRICS PVT LTD will arrange a replacement or full refund, as applicable, at no additional shipping cost to the customer.

Products Damaged in Transit

  • If your package appears damaged at the time of delivery, please notify us as soon as possible and provide photographs of the outer packaging and the product.

  • We will review the issue and, where applicable, arrange a replacement or refund.

Lost or Delayed Packages

  • If your order has not been delivered within the expected delivery period, please contact us within 7 days of the expected delivery date.

  • We will coordinate with the relevant courier partner to investigate the shipment. A replacement or refund may be provided once the investigation is completed and the package is confirmed as lost.

Important Conditions

  • All return and exchange requests are subject to inspection and approval.

  • Products must meet the eligibility conditions specified in this policy for a return, exchange, or refund to be processed.

  • WE LINES FABRICS PVT LTD reserves the right to reject requests that do not meet the applicable conditions or where there is evidence of misuse or fraudulent return activity.

  • This policy may be updated from time to time. Any changes will be published on this page.

Contact Us

For returns, exchanges, cancellations, or refund-related queries, please contact:

  • Entity Name: WE LINES FABRICS PVT LTD

  • Email: support@thelinesofindia.com

  • WhatsApp: +91 9321851597

  • Business Hours: Monday to Friday, 10:00 AM to 6:30 PM (IST)

We aim to respond to customer queries as promptly as possible.