LINES is committed to processing and delivering your orders in a timely and efficient manner.

Order Processing

Standard orders are processed within 2–3 business days after payment confirmation.

Custom or made-to-order items are processed within 5–7 business days.

Pre-orders are processed and shipped on or after the official release date.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping and Delivery

Domestic Shipping — India

Standard shipping typically takes 5–7 business days.

Express shipping typically takes 3–5 business days.

Same-day delivery is available in select metro cities and is subject to location and availability.

Cash on Delivery is available for orders up to ₹10,000.

International Shipping

Standard international shipping typically takes 10–15 business days.

Express international shipping typically takes 7–10 business days.

International shipping is available only to select countries and may be subject to applicable customs regulations and clearance procedures.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, holidays, and other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on the order value, package weight, destination, and selected shipping method.

We offer free shipping on orders above ₹1,499. For orders below ₹1,499, applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive an email containing the tracking details.

You can use the tracking information to monitor your shipment through the applicable courier service. SMS updates may also be provided based on courier availability.

If you require assistance with tracking your order, please contact our customer support team.

Delivery Guidelines

Customers are responsible for providing a complete and accurate delivery address and contact information.

The courier partner may make up to three delivery attempts. If delivery is unsuccessful, the order may be returned to LINES.

A signature may be required for orders above ₹10,000.

Customers are advised to inspect the package at the time of delivery and report any visible damage to our support team at the earliest.

Shipping Restrictions

LINES does not currently ship to P.O. boxes or military addresses.

Deliveries to certain remote or difficult-to-reach locations may require additional time.

Some products may be subject to specific shipping restrictions based on their nature or destination.

International orders may be subject to customs duties, taxes, and other charges imposed by the destination country. Any such charges are the responsibility of the customer.

Delays and Exceptions

While we make every effort to meet the stated delivery timelines, delays may occur due to factors beyond our control, including courier disruptions, adverse weather, public holidays, customs clearance, or other unforeseen circumstances.

If your order is significantly delayed, please contact us at thelinesofindia@gmail.com or +91 9326028779, and our team will assist you.