Overview
Please read these terms of use carefully. By signing up to and/or using this platform and our services, you agree to be bound by all of the terms and conditions below and our privacy policy.
Welcome to “LINES” and its website (www.thelinesofindia.com), referred to as “site” or “website”, which is owned and operated by SS FABRIC. Throughout the site, the terms “we“, “us” and “our” refer to the brand name “LINES” owned and operated by SS FABRIC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
These Terms of Service (“Terms” / “Terms of Use“) describe the terms on which LINES grants users of the website (“users“, “you“, “your” and their respective connotations) access to the website, and should be read in conjunction with our privacy policy.
By accessing our website and/or purchasing any product or service from us, you engage in our “Service” and agree to be legally bound by these Terms and Conditions (referred to as “Terms of Service” or “Terms“), including any additional terms, policies, and guidelines referenced herein or available via hyperlink. These Terms apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and content contributors.
We strongly encourage you to read these Terms of Service carefully before accessing or using our website. If you do not agree with any part of these terms, you may not access the website or use any of our services.
Any new features or tools that we add to the current platform will also be subject to these Terms. You can review the most up-to-date version of the Terms of Service on this page at any time. We reserve the right to modify, update, or replace any part of these Terms by posting updates on our website. We will make reasonable efforts to notify users of any significant changes through email notifications or website announcements. Continued use of the website after such updates constitutes your acceptance of the revised terms.
1. Company Information and Introduction
1.1 Company Details SS FABRIC having its registered office at B-1/63, 3rd Floor, Gami Industrial Estate, Pawne Village, Thane, Maharashtra-400710, India. Throughout the site, the terms “we“, “us” and “our” refer to LINES (SS FABRIC). The use of our website, including all information, tools, and services available from this website to you, the user, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
1.2 Agreement to Terms By accessing or using any part of our website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Your use of our website constitutes your acceptance of these Terms.
1.3 Modifications to Terms We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We will indicate the date of the last update at the top of these Terms.
1.4 Effective Date These Terms are effective as of [01/07/2025] and will remain in effect until modified or terminated in accordance with the provisions herein.
2. User Eligibility and Account Requirements
2.1 Age Requirements By using our website, you represent and warrant that you are at least 18 years of age, or if you are under 18, you have obtained the express consent of your parent or legal guardian to use this website and purchase products. Minors may only use our services under the supervision of a parent or guardian.
2.2 Legal Compliance You agree that your use of our website will comply with all applicable local, state, national, and international laws and regulations, including any applicable export and import regulations, consumer protection laws, and tax obligations.
2.3 Prohibited Uses You must not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction. Prohibited uses include, but are not limited to:
- Fraudulent or deceptive practices
- Harassment or abuse of other users
- Violation of intellectual property rights
- Distribution of malicious software or spam
- Money laundering or terrorist financing
- Any activity that could harm or disrupt our services
2.4 Account Security If you create an account with us, you are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3. Products and Services
3.1 Product Availability All products and other merchandise are subject to availability. We strive to ensure that the products displayed on our website are accurately described and available for sale, but we do not guarantee that the descriptions, prices, or other content on our site are error-free, complete, or current.
3.2 Product Modifications We reserve the right to modify the contents of this website at any time, including pricing, product descriptions, specifications, and availability. We also reserve the right to discontinue any product at any time without prior notice.
3.3 Product Representation We make every effort to display the colors, textures, and images of our products as accurately as possible, but we cannot guarantee that your device’s display will be accurate. Product images are for illustrative purposes only and actual products may vary slightly.
3.4 Pricing and Taxes
- All prices are listed in Indian Rupees (INR)
- Prices include Goods and Services Tax (GST) as applicable under Indian law, unless otherwise stated
- Additional charges, such as shipping fees, will be clearly mentioned at checkout
- We reserve the right to change prices at any time without prior notice
- Price changes will not affect orders already placed and confirmed
3.5 Product Categories Our products include but are not limited to:
- Clothing and apparel
- Accessories
- Fashion items
- Seasonal collections
- Limited edition items
4. Orders and Payment
4.1 Order Acceptance Orders placed on our website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our sole discretion. Reasons for refusal or cancellation may include, but are not limited to:
- Product unavailability
- Errors in product or pricing information
- Suspected fraudulent activity
- Inability to verify customer information
- Violation of these Terms
- Orders that exceed quantity limits
4.2 Payment Terms
- Payment must be made in full at the time of placing the order or upon receiving the product through Cash on Delivery (COD) mode
- COD is available for orders up to ₹50,000 and in select locations
- We accept various payment methods, including credit/debit cards, UPI, net banking, and digital wallets
- All payments are processed through secure payment gateways that comply with Indian laws and regulations
- Payment information is encrypted and stored securely
4.3 Order Confirmation Once your order is successfully placed, you will receive an order confirmation via email and SMS. This confirmation will include:
- Order number and date
- Products purchased with quantities and specifications
- Total cost including taxes and shipping
- Estimated delivery time
- Billing and shipping addresses
4.4 Order Fulfillment If for any reason we are unable to fulfill your order, we will notify you promptly and provide a full refund of any payment received. This may occur due to:
- Inventory shortages
- Technical errors
- Force majeure events
- Shipping restrictions
4.5 Fraud Prevention All transactions on our website are subject to applicable anti-money laundering and anti-fraud checks. We reserve the right to refuse service to any customer who fails these checks or engages in suspicious activity.
5. Shipping and Delivery
5.1 Shipping Coverage We offer shipping across India and to select international destinations using reputable courier services. Shipping charges and estimated delivery times will be displayed at checkout based on your location and the chosen shipping method.
5.2 Processing and Dispatch
- Standard orders: 2-3 business days from the date of purchase
- Custom/personalized orders: 5-7 business days
- Pre-orders: Processed upon official release date
- Dispatch times may vary during peak seasons or sale periods
5.3 Delivery Tracking Once your order is shipped, you will receive a tracking number via email/SMS, which you can use to monitor the status of your delivery through our website or the courier’s tracking system.
5.4 Delivery Responsibilities
- We are not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, courier service disruptions, or government restrictions
- Customers are responsible for providing accurate delivery addresses
- Someone must be available to receive the package during delivery hours
5.5 Delivery Issues If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance. We will work with the courier to resolve the issue and ensure your order reaches you as soon as possible.
5.6 Remote Locations For delivery to remote locations, additional shipping charges or extended delivery times may apply. You will be informed of these at the time of placing your order.
6. Returns, Refunds, and Cancellations
6.1 Quality Assurance We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a return, exchange, or refund as applicable.
6.2 Return Eligibility To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all tags attached
- Free from stains, odors, or damage
- Returned within 7 days of delivery
6.3 Return Process
- Contact our customer service team to initiate a return
- Receive return authorization and instructions
- Package the item securely with all original accessories
- Ship the item using the provided return label or arrange pickup
- Await processing after we receive and inspect the item
6.4 Refund Processing Refunds for returned items will be processed once we receive and inspect the returned product. Refunds will be credited to your original method of payment within 7-10 business days. We will notify you via email or SMS once the refund has been processed.
6.5 Order Cancellation
- Orders can be cancelled within 24 hours of placement if not yet dispatched
- Once dispatched, orders cannot be cancelled but can be returned upon delivery
- Cancellation requests must be made through customer service
- Full refunds will be processed for cancelled orders
6.6 Non-Returnable Items The following items cannot be returned:
- Undergarments and intimate apparel
- Personalized or customized items
- Items damaged by customer misuse
- Items without original packaging or tags
7. Intellectual Property Rights
7.1 Ownership All content on this website, including but not limited to text, images, graphics, logos, photographs, videos, audio clips, and software, is the exclusive property of SS FABRIC or its content suppliers and is protected under Indian copyright, trademark, and other intellectual property laws.
7.2 Limited License You are granted a limited, non-exclusive, non-transferable license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SS FABRIC.
7.3 Prohibited Uses Unauthorized use of any content on this website is strictly prohibited and may result in legal action. Prohibited uses include:
- Reproduction, distribution, or public display without permission
- Commercial use of any content
- Modification or creation of derivative works
- Reverse engineering or decompiling
- Removing or altering copyright notices
7.4 Trademarks “LINES“, “SS FABRIC“, and all related logos, product names, and service marks are trademarks or registered trademarks of SS FABRIC. Nothing on this website should be construed as granting any license or right to use any trademark without the prior written permission of the owner.
7.5 User Content By submitting content to our website (reviews, comments, photos), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for business purposes.
8. Privacy and Data Protection
8.1 Privacy Commitment We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your information.
8.2 Consent By using our website and purchasing products from us, you consent to the collection and use of your information as described in our Privacy Policy.
8.3 Cookies and Tracking We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.
8.4 Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Limitation of Liability
9.1 Disclaimer of Warranties We make no representations or warranties of any kind, express or implied, regarding the operation of this website or the information, content, materials, or products included on this site. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 Website Availability We do not guarantee that our website will be available at all times, free from errors, viruses, or other harmful components. You agree that your use of our website is at your sole risk.
9.3 Limitation of Damages In no event shall SS FABRIC, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in connection with your use of our website or the purchase of any products, even if we have been advised of the possibility of such damages.
9.4 Maximum Liability Our total liability for any claim arising out of these Terms or your use of our website shall be limited to the amount paid by you for the products purchased on our website in the 12 months preceding the claim.
9.5 Indemnification You agree to indemnify, defend, and hold us harmless, including our parents, subsidiaries, affiliates, partners, officers, directors, employees, agents, and contractors, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of this website
- Your breach of these Terms
- Your violation of any law or the rights of a third party
- Any content you submit to our website
10. Governing Law and Dispute Resolution
10.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of competent jurisdiction in India.
10.2 Arbitration Any disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. The seat of arbitration shall be in Navi Mumbai, Maharashtra, India, and the language of arbitration shall be English.
10.3 Jurisdiction Subject to the above arbitration clause, the courts in Navi Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
10.4 Severability If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the Terms, which shall remain in full force and effect.
11. Force Majeure
11.1 Definition We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a “Force Majeure Event“).
11.2 Force Majeure Events A Force Majeure Event includes, but is not limited to:
- Acts of God, natural disasters, earthquakes, floods, hurricanes
- War, terrorism, civil unrest, riots, civil commotion
- Strikes, lockouts, labor disputes
- Epidemics, pandemics, quarantine restrictions
- Government actions, laws, or regulations
- Failure of transportation, communication, or utility systems
- Cyber-attacks or technology failures beyond our control
11.3 Suspension of Obligations If a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of the Force Majeure Event. We will use our reasonable endeavors to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.
11.4 Notification We will notify you as soon as reasonably practicable of any Force Majeure Event and its expected duration.
12. Account Termination
12.1 Termination Rights We reserve the right to terminate or suspend your access to our website and/or your account at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users of the website, or is otherwise illegal, unethical, or inappropriate.
12.2 Grounds for Termination Grounds for termination include, but are not limited to:
- Violation of these Terms
- Fraudulent or deceptive practices
- Abuse of our services or other users
- Failure to pay for products or services
- Providing false or misleading information
12.3 Effect of Termination Upon termination, your right to use our website will immediately cease. You will remain liable for all amounts due up to and including the date of termination. We may also delete your account and all associated data.
12.4 Survival Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitation of liability, and dispute resolution.
13. Miscellaneous Provisions
13.1 Entire Agreement These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
13.2 Construction Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Headings are for convenience only and do not affect the interpretation of these Terms.
13.3 Waiver Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.
13.4 Assignment You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms and our rights hereunder without restriction.
13.5 Electronic Communications By using our website, you consent to receive communications from us electronically. We may communicate with you by email, SMS, or by posting notices on our website.
14. Updates and Modifications
14.1 Right to Modify We reserve the right to modify these Terms at any time. Material changes will be communicated to users through email notifications or website announcements.
14.2 Effective Date Any modifications to these Terms will be effective immediately upon posting on our website, unless otherwise specified.
14.3 Continued Use Your continued use of our website after any modifications constitutes your acceptance of the revised Terms.
15. Customer Support and Contact Information
15.1 Response Time We strive to respond to all customer inquiries within 24-48 hours during business days. For urgent matters, please call our customer service number.
15.2 Language All communications will be conducted in English or Hindi, as appropriate.
15.3 Customer Service If you have any questions, comments, or concerns about these Terms and Conditions or any other aspect of our service, please contact us at:
SS FABRIC
Address: B-1/63, 3rd Floor, Gami Industrial Estate, Pawne Village, Thane, Maharashtra-400710, India
Email: support@thelinesofindia.com
Whatsapp: +91-9321851597
Business Hours: Monday to Friday, 10:00 AM to 6:30 PM (IST)